Support

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A question, a bug, an account issue? Write to us — from the app (home menu → Help & support) or with the form below.

A real person answers Usually within 2 business days, by email.
Your data stays in France Hosted on our own servers, never sold.
Followed through Every request is tracked until it is resolved.

Write to us

Frequently asked questions

When will I get an answer?

Every message is read by a real person. You get an email reply, usually within two business days.

How do I get a refund?

Purchases go through the App Store: refunds are handled by Apple at reportaproblem.apple.com. AnimaPulse never sees your payment details.

How do I delete my account?

In the app: home menu → Your data → Delete my account. Deletion is immediate and permanent, files included — as the GDPR requires.

How do I manage or cancel my subscription?

Premium is managed in your Apple account settings, under Subscriptions — cancellation takes effect at the end of the current period, free of charge.

Where does my data live?

On our servers in France. It is never sold, and a full export is free from the app (Your data → Export). Details in our privacy policy.